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Video Resources
Video Resources
This page contains video resources that will help with things like installation and post-install checks.
If you require more assistance, please get in touch using the contact form at the bottom or calling us.
Installation Videos
BCM
In this video we show you how to install the BCM on a Valliant boiler.
Surveyor Cube
In this video we show you how easy it is to install a Surveyor Cube.
Connectivity Videos
MultiDot
In this video we show you how to check for a successful connection on a MultiDot.
Portal Training Videos
1. Introduction to the Vericon dashboard
2. Introduction to Emergency Lighting Information
2b. Introduction to EmeRed Test Results
2c. Introduction to Viewing and Filtering EmeRed Data
3. Introduction to EmeRed Test Schedules
4. Introduction to Boilers and BCMs
4b. Introduction to Surveyor Cubes
4c. Introduction to Viewing and Filtering Boiler and BCM Data
4d. Introduction to BCM and Surveyor Cube Telemetry
5. Introduction to the Networking Devices Page
6. Introduction to the Buildings Page
7. Introduction to Portal Reporting
8 . Introduction to the Users Page
9. Introduction to the Settings Page
Ideal 2 Boiler Support
Ideal 2 support on BCM
Some ranges of new Ideal boilers is not supported by all BCM models.
Getting Started
A free training session is provided to get your engineers up to speed. To book this session, please contact your sales representative.
Please note that BCM installation requires a Gas Safe engineer to install to a boiler.
Affected Boiler Models
The boiler ranges that are affected are:
Ideal Combi2
Ideal Heat2
Ideal System2
Compatibility
BCM is compatible with Ideal 2 boilers, however only the following models:
BXA
Not compatible
BXD
With Ideal2 interface add-in board
BXE
BCM-C With Ideal2 interface add-in board
BXF onwards
Fully compatible without interface board
How to Find Your Product Code
Each product has a product code which denotes the version of the product. It is important to correctly identify your product as the installation instructions and datasheets may change between models.
Your product model can be found by locating the serial number sticker on the box or product itself. The serial number will begin with three letters, this is the product code.
Additional Steps
The new ranges also require any connected OpenTherm devices to control heating, and will subsequently ignore 230V call for heat thermostats.
This means the BCM will require one of the following thermostat configurations:
OpenTherm Thermostat
An OpenTherm Thermostat can be wired through the BCM to allow full smart control of the heating.
This option will allow the boiler to run in the most efficient way by modulating the temperature, saving money for you or your tenants.
Volt-Free Call for Heat Thermostat
A Call for Heat thermostat can be wired into the BCM to control the heating. However, the thermostat must be capable of operating in a volt-free configuration.
Note: Ensure that 230V is not connected to the low voltage connections of the BCM.
Thermostat Connection on the Interface Board
The Ideal2 interface board has connections to take a 230V input from a call for heat thermostat and allow it to work with the BCM to control the heating.
Please get in touch if you wish to explore this option.
Get in touch today for further support
Surveyor Cube Resources
Surveyor Cube
This page will contain all resources and information to install a Surveyor Cube. If you require more assistance, please get in touch using the contact form at the bottom or calling us.
Getting Started
A free training session is provided to get your engineers up to speed. To book this session, please contact your sales representative.
Surveyor Cube Installation Manual
This installation manual details how to install a Surveyor Cube.
Surveyor Cube installation Video
This video details how to install a Surveyor Cube.
Surveyor Cube Datasheet
The Surveyor Cube datasheet contains information and specifications about the products.
Individual Product Documentation
The Surveyor Cube contains multiple products. To see the documentation for the individual products, please use the buttons.
Request a document or
get further support
BCM Resources
BCM
This page will contain all resources and information to install a BCM to a boiler. If you require more assistance, please get in touch using the contact form at the bottom or calling us.
Getting Started
A free training session is provided to get your engineers up to speed. To book this session, please contact your sales representative.
Please note that BCM installation requires a Gas Safe engineer to install to a boiler.
How to Find Your Product Code
Each product has a product code which denotes the version of the product. It is important to correctly identify your product as the installation instructions and datasheets may change between models.
Your product model can be found by locating the serial number sticker on the box or product itself. The serial number will begin with three letters, this is the product code.
Installation Manual
This installation manual is provided in the box of each BCM. The manual is generic to all models of boiler. If you would like instructions on a specific boiler, please get in touch with our support team.
Legacy manuals for older models are available here.
Datasheet
The BCM datasheet contains information and specifications about the product.
Legacy datasheets for older models are available here.
Compatible Boilers
This PDF of compatible boilers contains all boilers which have been confirmed to have full functionality. This means that any boilers not on this list may still be compatible. Please get in touch if you would like a boiler model or range added to the list.
Note: Please get in touch if you want to check compatibility with a boiler not on this list before visiting a property or site.