Pioneering technology and a vigilant Remote Diagnoses Team ensured that a boiler issue was identified before one resident had risen from their sleep. It was 7am on 1 March 2024, and an alert from Vericon notified of a potential issue as automated systems were busy at work.
With just a click on the Vericon portal to review data and fault codes, information flowed seamlessly to LiveWest’s Remote Diagnosis team by the time their workday commenced at 8am. The speed and efficiency of this process were astonishing. By 9am, not only had the issue been identified but also rectified—all before it had even dawned on the homeowner that there was an issue with their heating system.
The remote team displayed exceptional capability by promptly contacting the customer, explaining an issue they were yet unaware of, and guiding them through an easy fix—simply topping up their central heating system pressure.
“Working with the Vericon team and their eco-system has been a refreshing experience. The Vericon trial has given LiveWest an opportunity to fully understand an option as a future service strategy and how the innovative concepts could flow into existing structures and workflows.
“Ultimately, LiveWest is committed to delivering the highest possible customer service and response whilst remaining agile and evolving in the ever-changing environment, values that are clearly reflected in the Vericon team.”
This episode is one of many that illustrates proactive maintenance’s superiority over traditional approaches. Costs were minimised, customer inconvenience was negated, and LiveWest demonstrated astute management—all without stepping foot inside the homeowner’s property. The success of this trial showcases remote monitoring’s potential to transform property management by preventing breakdowns before they become critical issues.
In today’s fast-paced world, such pre-emptive measures should become the new standard in maintaining our homes. This initiative by LiveWest not only saved the day for one household but also marked as proof that proactive maintenance is no longer just a concept but an actionable reality with substantial benefits for both service providers and customers alike.
LiveWest’s trial with the Vericon BCM unit is not just successful; It’s a peek into a future where housing providers leverage technology not just to react faster but to prevent issues before they ever become a problem. A win-win for both service providers and residents alike.
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