Smoke and CO alarms are no longer enough. As housing regulations evolve—especially with the introduction of Awaab’s Law—landlords need smarter, more...
Vericon’s Ecosystem Goes Beyond Smoke & CO for Awaab’s Law Compliance
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Awaab’s Law: New Updates Every Social Landlord Needs to Know
Awaab’s Law is moving from headline news to operational reality, with the government releasing updated draft guidance and the 2025 regulations that finally clarify what’s expected of social landlords. If you’re responsible for damp, mould, or hazard management in social housing, these changes are more than just administrative—they represent a fundamental shift in what “best practice” looks like.
Visit our Awaab’s Law Page here.
At Vericon, we know compliance isn’t just about ticking boxes. It’s about protecting residents, reputations, and budgets. Here’s how the latest updates affect you—and how we can help.
How Vericon Supports Landlords at Every Step
Real-Time Damp & Mould Detection:
Our analytics do more than simply flag a problem: they quantify risk and identify causality, ensuring you meet statutory requirements and put an end to recurring cases.
Automated Tracking Deadlines:
From day one, when the clock starts ticking, we create a full date- and time-stamped audit log, along with any photographic evidence captured during surveys. This validates compliance and can be included in your resident correspondence to demonstrate you are actively managing their issues.
Clear Resident Communication:
Simplify and validate your resident communication by including a date- and time-stamped audit log and any photographs captured during the process. Where HomeHub is fitted, this communication and future updates can be accessed via the in-property 7-inch screen.
Guidance and Best Practice:
Our Awaab’s Law landing page and BREATHE EASY guide break down the rules and provide practical, actionable steps for your team.
The 2025 Rule Changes
And How Vericon Keeps You Compliant
Inspections Within 10 Working Days
The Rule:
Inspect any reported or detected hazard within 10 working days.
The Risk:
Tighter timescales increase the risk of missed or late inspections and regulatory breaches.
How Vericon Helps:
Let us take control from day one. Our real-time damp and mould risk management uses causality analytics and photographic evidence to pinpoint the cause of risk—often before a resident needs to complain. Automated workflows schedule and track inspections the moment an alert is raised, ensuring you never miss a regulatory deadline. After your investigation, you’ll have the data and evidence to provide a clear summary of findings to the resident.
**By October 2025, you’ll need systems that can triage risk, schedule and track every inspection, and securely store evidence and notes from every visit.**
Repairs Must Begin Within 5 Working Days
The Rule:
Repairs must start within 5 working days of confirming a health-related hazard.
The Risk:
Shorter timescales make contractor coordination and documentation business-critical.
How Vericon Helps:
Our platform logs all confirmed hazards and instantly notifies your maintenance teams. Progress—including photo evidence and install updates—is tracked on a central dashboard, providing real-time validation of work completed. No more “slipped through the cracks”—your teams have instant access to the data they need to keep repairs on track.
**By October 2025, you’ll need systems that track repairs, store photographic evidence, and maintain a full repair history—ready for audit at any time.**
Written Summary to Resident Within 3 Working Days
The Rule:
After any inspection, you must provide a written summary to the resident within 3 working days.
The Risk:
Communication failures are now compliance failures.
How Vericon Helps:
Vericon captures and organises all inspection findings, next steps, and timescales in clear, exportable formats—so you can create your written summary with ease. All inspection content and findings are shared with the housing provider via a Vericon report and available on your online dashboard. This information can be shared with residents, ensuring they’re kept updated and know how to stay safe.
**By October 2025, you’ll need to generate plain-language resident reports within 48 hours and log all resident communications.**
Emergency Hazards—Action Within 24 Hours
The Rule:
Emergencies require attendance and action within 24 hours.
The Risk:
There is no margin for error—delays create immediate risk for residents and your organisation.
How Vericon Helps:
Our 24/7 monitoring flags emergencies in real time. Escalation protocols alert your response teams instantly, with incident logs, quantified risk ratings, and timestamps ready for audit or legal defence. Crucially, our causality analytics identify the root cause—helping you prevent repeat issues.
Complex Works—Start Within 12 Weeks
The Rule:
Where works can’t begin within 5 days due to structural complexity or access, they must commence within 12 weeks.
The Risk:
Ambiguity around “complex works” puts the onus on robust documentation and transparent processes.
How Vericon Helps:
From the moment complex work is identified, real-time monitoring provides pre- and post-works data—validating progress and completion. Every case is fully logged, with all communications, actions, and scheduled works stored securely in one place. This information can be shared with residents, ensuring they’re kept updated and know how to stay safe.
**By October 2025, you’ll need to store full case records—including evidence, communications, and follow-up—securely for at least six years.**
What the Experts Are Saying
Recent analysis from Clyde & Co highlights the impact: for the first time, the law sets enforceable timeframes for resolving hazards in social housing, with penalties for non-compliance. Residents can now bring claims for breach of these legal duties, and landlords will need to prove not only that hazards were addressed, but that every step—from investigation to communication—was done on time and by the book.
Are You Ready for October 2025?
- The new law is clear: by October, every landlord must have systems that can:
- Triage risk at first contact
- Automatically track inspections
- Store photo evidence, inspection notes, and full repair history
- Generate plain-language resident reports within 48 hours
- Log education and follow-up for unresolved or recurring cases
- Store all records securely, accessible for a minimum of 6 years
Our technology is built for the future—giving you the tools, data, and evidence to not only comply, but to lead on safety and resident engagement.
Explore our Awaab’s Law landing page and download the BREATHE EASY guide to get ahead of the changes.
Ready to talk about a compliance solution tailored to your portfolio? Contact Vericon today.
Why Social Housing Needs a Transformative Overhaul
Why Social Housing Needs a Transformative Overhaul—and How Data-Driven Solutions Like MouldSense Can Help
Complaints about substandard living conditions in England’s social housing have soared by 474% in just five years (Housing Ombudsman Spotlight Report, 2025). The Housing Ombudsman is now calling for a transformative overhaul, urging the sector to put residents’ wellbeing first and embrace smarter, more proactive ways of working.
A Crisis Hidden in Plain Sight
Behind every number is a real story—a family living with damp, mould, or endless repair delays. In 2023, an estimated 1.5 million children in England lived in a non-decent home, nearly one in five of those in social housing. This is not just a housing problem; it’s a public health and social justice issue (Local Government Lawyer, 2025).
Despite record spending—£9bn on repairs and maintenance last year—the outcomes are not matching the investment. The Ombudsman highlighted £3.4 million paid in compensation for poor living conditions in the past year alone, with 72% of complaints identified as poor practice. The root causes range from patchwork fixes to poor record keeping and a lack of proactive intervention.
Why a Culture Shift and Predictive Maintenance Are Essential
The Ombudsman’s recommendations are clear: we need a cultural shift, not just more box-ticking. Landlords should move from reactive to predictive maintenance, treat residents as individuals rather than “stock”, and strengthen communication and accountability at every level.
This is where technology comes into its own—giving landlords the tools to anticipate problems, intervene promptly, and rebuild trust with residents.
MouldSense: Proactive Damp and Mould Protection
At Vericon Systems, we believe tackling damp and mould requires real-time insight and action. MouldSense is our dedicated solution designed specifically for social landlords. It provides continuous monitoring of key environmental conditions in the home, alerting you to issues before they escalate. This enables rapid, targeted interventions that protect resident health and avoid the cycle of repeat complaints.
With MouldSense, landlords can:
- Proactively identify properties at risk of damp and mould
- Act swiftly to resolve issues before they affect residents’ health
- Demonstrate compliance with new legislation such as Awaab’s Law
- Reduce unnecessary callouts and disruption
- Build a defensible, auditable record for every intervention
To support housing providers, we’ve created a comprehensive guide explaining your legal obligations around damp and mould—and how MouldSense helps you meet them. Download your copy here: Breathe Easy: Your Essential Guide to Awaab’s Law Compliance.
Leading the Change
The Ombudsman’s call for change is about more than fixing leaks—it’s about restoring dignity and safety to every home. MouldSense gives housing providers the evidence, insight, and confidence to move from reactive repairs to proactive, resident-focused management.
Let’s not wait for the next headline. If you’re ready to protect your residents and stay ahead of the law, we’re here to help.
Discover more about MouldSense and download your free guide to compliance today.
How 170,000 English Homes Are Getting Smarter
The government’s recent £1.8 billion Warm Homes Plan announcement marks a watershed moment for social housing in England. With 170,000 homes set to benefit from energy efficiency upgrades, housing providers face a critical question: how can they ensure these improvements deliver lasting impact?
At Vericon Systems, we’re already working with successful Wave 3 bid recipients to enhance their retrofit programmes through smart technology integration. Our approach doesn’t just meet Wave 3 objectives—it exceeds them, creating homes that are warmer, healthier, and genuinely future-proof.
Tackling Fuel Poverty Head-On
While traditional retrofits provide the foundation for energy efficiency, smart monitoring transforms how we identify and support vulnerable residents. Our Connect platform tracks energy usage in real-time, allowing housing providers to:
- Spot struggling households before crisis points
- Verify that retrofit works actually reduce energy bills
- Target support where it’s needed most
- Provide evidence-based intervention strategies
The Carbon Challenge
The path to Net Zero 2050 requires more than just better insulation. Our integrated approach combines multiple technologies to deliver measurable results:
- Smart thermostats and our innovative Boiler Control Module achieve up to 22% energy savings
- AutoFill technology reduces engineer callouts by 60%, cutting both costs and carbon emissions
- Real-time performance monitoring ensures retrofit measures maintain peak efficiency
Protecting Resident Welfare
With Awaab’s Law coming into force in October 2025, housing providers face new responsibilities around damp and mould. Our environmental monitoring systems offer a proactive solution, while HomeHub keeps residents engaged and informed about their newly upgraded homes.
Making Wave 3 Funding Work Harder
The £1.29 billion allocated through the Warm Homes: Social Housing Fund represents a once-in-a-generation opportunity. But success requires more than just installing new equipment—it demands a strategic approach to monitoring, maintenance, and resident engagement.
Our integrated solution helps housing providers:
- Monitor retrofit performance in real-time
- Identify additional energy-saving opportunities
- Maintain healthy living environments
- Keep residents informed and engaged
- Demonstrate tangible outcomes to stakeholders
Looking Beyond 2025
As the sector moves toward EPC C targets by 2030, today’s retrofit decisions will have long-lasting implications. Smart technology isn’t just an add-on—it’s essential infrastructure that ensures your Wave 3 investment delivers sustained benefits for years to come.
The government’s commitment to warmer, more efficient homes is clear. Now it’s time for housing providers to match this ambition with smart, future-proof implementation strategies.
Ready to Maximise Your Wave 3 Funding?
Let’s discuss how Vericon Systems can help you deliver a retrofit programme that doesn’t just meet current requirements but sets new standards for social housing. With the right technology partner, your Wave 3 funding can do more than just warm homes—it can transform them.
To learn more or to discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
Meeting the Housing Ombudsman’s Awaab’s Law Standards
The February 2025 Housing Ombudsman report has revealed widespread Awaab’s Law standards failures, particularly regarding damp and mould management. With Awaab’s Law implementation due in October 2025, housing providers must act now. Here’s how Vericon Systems’ smart technology directly addresses the Ombudsman’s key concerns.
Smart Solutions for Preventing Delayed Inspections
The Ombudsman identified properties left uninspected for years, resulting in severe health impacts. Our HomeHub system prevents these delays through:
- 24/7 environmental monitoring with 5-minute interval checks
- AI-powered early warning system
- Instant condition reporting
- Data-driven inspection scheduling
- Real-time compliance tracking
Eliminating Conflicting Inspection Results
Multiple cases in the Ombudsman’s report showed how conflicting inspection results led to confusion and inaction. The Vericon Surveyor Cube resolves this through:
- Automated standardised measurements
- Digital data collection
- Comprehensive historical tracking
- Centralised property condition monitoring
Ensuring Action Following Inspections
The Ombudsman highlighted numerous cases where recommended works were never completed. Our integrated platform bridges this gap by providing:
- Automated workflow management
- Digital tracking of recommendations
- Work verification systems
- Compliance monitoring
- Clear audit trails
Transforming Resident Communication
Poor communication emerged as a critical issue in the Ombudsman’s report. Our HomeHub interface revolutionises resident engagement through:
- Live condition monitoring
- Automated status updates
- Digital documentation
- Clear direct communication
Take Action Today
By implementing Vericon Systems’ integrated platform, housing providers can:
- Exceed compliance requirements
- Protect vulnerable residents
- Prevent damp and mould issues
- Maintain clear audit trails
- Ensure timely interventions
Don’t wait for the new Awaab’s Law standards to highlight the importance of proper property monitoring and maintenance. The solutions for comprehensive Awaab’s Law compliance are available today—let’s use them to prevent future tragedies and create better living conditions for all residents.
To learn more about Awaab’s Law or discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
Addressing Critical Inspection Failings | Awaab’s Law
The countdown to Awaab’s Law implementation in October 2025 has begun, and recent findings from the Housing Ombudsman have revealed critical failings in social housing inspections. These findings come at a crucial time, as Awaab’s Law will soon require social landlords to investigate and fix damp and mould issues within strict timeframes.
The legislation, named after two-year-old Awaab Ishak who tragically died from exposure to mould in 2020, represents a watershed moment for social housing safety standards. However, the Ombudsman’s latest report highlights systemic inspection failures that must be addressed before Awaab’s Law takes effect.
Understanding Awaab’s Law Compliance Challenges
The report reveals distressing cases where inspection failures have directly impacted residents’ health. In one instance, a baby required an inhaler due to exposure to damp and mould after a landlord failed to conduct proper inspections. Another case saw children sleeping on the floor for two years because their bedroom had become uninhabitable.
Four Critical Inspection Failings Under Awaab’s Law
Incomplete or Missing Inspections
The Ombudsman identified that many properties either weren’t inspected at all or received inadequate assessments. Our HomeHub system addresses this fundamental requirement of Awaab’s Law by conducting environmental assessments every five minutes. This continuous monitoring ensures housing providers maintain constant oversight, identifying potential issues before they become hazardous.
Conflicting Inspection Results
With Awaab’s Law implementation approaching, conflicting inspection results present a significant compliance risk. Our Surveyor Cube eliminates this issue by providing consistent, accurate data that can’t be misinterpreted. This standardised approach ensures all stakeholders work from the same reliable dataset, crucial for Awaab’s Law compliance.
Disconnect Between Recommendations and Actions
Under Awaab’s Law, housing providers must act promptly on identified issues. Our integrated platform ensures recommendations are properly logged, tracked, and acted upon within the timeframes that Awaab’s Law will mandate. The system maintains a clear audit trail of all identified issues, recommended actions, and completed works.
Poor Communication with Residents
Awaab’s Law emphasises the importance of resident communication. Our HomeHub interface revolutionises this aspect by providing transparent, real-time data access. This aligns perfectly with Awaab’s Law requirements for clear, timely communication with residents about property conditions and remedial actions.
Preparing for Awaab’s Law Implementation
As the October 2025 deadline for Awaab’s Law approaches, the social housing sector must embrace solutions that address these systemic failures. The tragic case of Awaab Ishak demonstrates why traditional inspection methods are no longer sufficient to ensure resident safety and wellbeing.
Our integrated approach combines:
- Continuous environmental monitoring aligned with Awaab’s Law requirements
- Automated alerts for potential compliance issues
- Comprehensive data management for Awaab’s Law reporting
- Clear tracking of recommendations and completed works
- Transparent communication with residents – HomeHub
- Detailed audit trails for compliance documentation
Meeting Awaab’s Law Requirements Through Technology
Housing Ombudsman Richard Blakeway emphasises that under Awaab’s Law, “communication with residents must be open, specific and accurate.” Our solutions are specifically designed to meet these Awaab’s Law requirements, facilitating unprecedented transparency and accountability.
The seven-month countdown to Awaab’s Law implementation means housing providers must act now. By implementing comprehensive monitoring solutions, they can ensure compliance with Awaab’s Law while protecting residents’ health and wellbeing.
Future-Proofing Social Housing Under Awaab’s Law
The implementation of Awaab’s Law represents more than just new legislation—it’s an opportunity to transform how we approach social housing safety. Our technology provides the tools needed to not only comply with Awaab’s Law but to exceed its requirements, creating safer homes for everyone.
Don’t wait for Awaab’s Law to highlight the importance of proper property monitoring and maintenance. The solutions for comprehensive Awaab’s Law compliance are available today—let’s use them to prevent future tragedies and create better living conditions for all residents.
To learn more about Awaab’s Law or discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
The Surveyor Cube: Instant Compliance Monitoring for Awaab’s Law
In the evolving landscape of social housing compliance, data has become the cornerstone of effective property management. As we approach the October 2025 deadline for Awaab’s Law implementation, the Surveyor Cube emerges as a pioneering solution that transforms how housing providers approach their compliance obligations.
The Surveyor Cube stands out with two game-changing capabilities: lightning-fast installation and immediate data delivery.
From Box to Active Monitoring in Minutes
Gone are the days of complex installation processes and technical specialists. The Surveyor Cube revolutionises property monitoring with true plug-and-play simplicity. Within minutes of unboxing, any member of your team can install the device and begin receiving valuable environmental data. No specialist tools, no technical expertise, and no disruption to your residents’ daily lives—just straightforward, immediate implementation.
Instant Data, Immediate Compliance
The moment your Surveyor Cube powers up, it begins delivering crucial environmental data. There’s no waiting period, no complex setup, and no delay in monitoring capabilities. This immediate activation means you’re instantly collecting the evidence needed for Awaab’s Law compliance, including:
- Real-time temperature and humidity readings
- Continuous environmental monitoring
- Instant alerts for concerning conditions
- Automated compliance documentation
Transforming Data into Actionable Intelligence
What truly sets the Surveyor Cube apart is its ability to transform complex environmental data into clear, actionable insights. The system’s advanced machine learning algorithms analyse patterns and trends across your property portfolio, enabling predictive maintenance strategies that can significantly reduce the risk of damp and mould development. This predictive capability allows housing providers to move beyond reactive maintenance to a more proactive approach, ensuring compliance with Awaab’s Law’s stringent requirements.
Comprehensive Compliance Documentation
In the context of Awaab’s Law, documentation is crucial. The Surveyor Cube and the Vericon platfrom automatically generates detailed compliance reports, maintaining a comprehensive record of environmental conditions, interventions, and outcomes. This automated documentation ensures housing providers can demonstrate their commitment to maintaining healthy living environments whilst meeting regulatory requirements.
Future-Proofed Technology
As regulatory requirements continue to evolve, the Surveyor Cube evolves with them. Regular over-the-air updates ensure the system remains at the forefront of compliance technology. These updates not only enhance existing capabilities but also introduce new features as requirements change, protecting your investment and ensuring long-term compliance.
Strategic Resource Management
The Surveyor Cube’s intelligent monitoring capabilities enable more efficient resource allocation. By identifying high-risk properties and predicting potential issues, housing providers can prioritise maintenance activities and allocate resources more effectively. This strategic approach not only improves compliance but also optimises operational efficiency and reduces costs.
The Surveyor Cube represents more than just a compliance solution—it’s a strategic investment in the future of property management. By combining sophisticated monitoring capabilities with unprecedented ease of use, it enables housing providers to exceed regulatory requirements whilst improving resident satisfaction and operational efficiency.
Ready to transform your approach to property monitoring and Awaab’s Law compliance?
Contact our team today on 01242 582 555 or email [email protected]
Together, we can make a significant impact in improving damp & mould management and ensuring a better future for social housing.