Prevention and proof in one connected workflow. Most organisations still tackle damp and mould with a patchwork of sensors, spreadsheets and site...
MouldSense: The Smart Solution for Damp & Mould Management
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MouldSense: The Smart Solution for Damp & Mould Management
Prevention and proof in one connected workflow.
Most organisations still tackle damp and mould with a patchwork of sensors, spreadsheets and site notes. It’s slow, inconsistent, and hard to evidence. MouldSense brings everything together—continuous environmental monitoring to spot risk early, guided actions to resolve issues quickly, and an audit-ready record that shows what happened, when, and why.
Why this matters now
- Risk is dynamic. Temperature and humidity can drift quickly, especially in older stock.
- Teams are stretched. Fragmented tools create duplicated effort and missed signals.
- Evidence is essential. Clear, time-stamped records reduce disputes, rework and repeat visits.
Bottom line: MouldSense turns signals into a repeatable, defensible process that asset, repairs and resident teams can follow together.
What MouldSense is
A connected workflow that unifies:
- Environmental monitoring (temperature, humidity) across homes
- Guided investigations with time-stamped notes and photographic evidence
- Works planning & validation against clear timelines
- Reporting & audit via Vericon Connect/Portal
- Resident communication through HomeHub
Result: earlier intervention, fewer callouts, and confident reporting.
How it works: the five-step loop
- Investigate
Live environmental data highlights properties drifting into risk so teams can prioritise interventions. - Summary
Create a clear case summary with evidence—conditions, likely causes, and recommended next steps. - Repairs
Plan and track works; validate completion with before/after data and photos. - Audit
Automatic timestamps and case histories provide an audit-ready record without extra admin. - Feedback
Close the loop with resident updates via HomeHub; continue monitoring to ensure improvements hold.
Outcome: a single source of truth across departments—no chasing spreadsheets.
What housing providers achieve with MouldSense
- See risk sooner. Trend and threshold alerts pinpoint properties moving into unsafe conditions.
- Act with clarity. Guided checklists, photos and notes keep cases moving.
- Prove improvement. Audit-ready logs show what changed, when—and that it stayed fixed.
- Reduce disruption. Fewer unplanned visits; faster, more targeted resolution for residents.
- Validate retrofit. Benchmark before works; confirm ventilation and heating performance after.
- Scale with confidence. Compatibility-first devices and a unified platform make portfolio roll-out straightforward.
Benefits for residents
- Healthier, safer homes through earlier intervention
- Faster, less disruptive repairs with clear expectations
- Transparency on what’s happening and why, via HomeHub updates
Where MouldSense fits in the Vericon ecosystem
- MouldSense integrates with a wider set of capabilities for whole-home insight:
- Heating & heat pumps: performance trends, under-pressure detection, efficiency insight
- Ventilation effectiveness: delivered with partners, validated before/after
- Emergency lighting: autonomous testing and audit-ready reporting
- Power monitoring & diagnostics: to spot inefficiencies and emerging faults
- Resident engagement: timely in-property guidance and messaging
One platform. Multiple signals. Prevention + proof.
Getting started (simple rollout plan)
- Prioritise high-risk homes using straightforward criteria (historic cases, condensation risk, resident reports).
- Deploy environmental monitoring and start the five-step loop.
- Validate improvements after works; share clear reports with internal and external stakeholders.
- Scale across your stock with standardised workflows and periodic performance reviews.
See MouldSense in action
- Download the MouldSense explainer (PDF) — a handy overview you can share with colleagues.
- Explore MouldSense on our website for features, examples and integrations.
- Book a demo with our team to map MouldSense to your current processes.
See MouldSense in action
- Download the MouldSense explainer (PDF) — a handy overview you can share with colleagues.
- Explore MouldSense on our website for features, examples and integrations.
- Book a demo with our team to map MouldSense to your current processes.
In short: MouldSense gives housing teams a single, reliable way to see risk sooner, act faster, and evidence improvement—turning damp and mould management from a scramble into a steady, defensible process.
The Clock is Ticking: Meeting Awaab’s Law Compliance in Time
In less than a month, Awaab’s Law comes into force. For social housing providers across the UK, this marks the start of a new legal duty to act swiftly on damp and mould, with strict timelines and expectations around evidence. The countdown is real, and the challenge is significant: compliance is no longer about good intentions — it is about demonstrable action.
What Awaab’s Law Demands
Awaab’s Law sets strict expectations for how landlords must deal with damp and mould hazards:
- 24 hours to act on emergency hazards.
- 10 working days to investigate potential significant hazards.
- 3 working days to share written findings with the tenant after an investigation.
- 5 working days to begin repairs if a significant hazard is confirmed.
- Up to 12 weeks to complete more complex works if immediate action isn’t possible.
- Provide alternative accommodation if safety works can’t be finished in time.
- Keep tenants updated throughout, with clear guidance on how to stay safe.
At its core, the law demands speed, accountability, and clear communication. Providers must not only resolve issues quickly but also prove every step — from first report to final repair.
Turning Compliance into Confidence
Vericon Systems exists to help landlords meet these requirements without overwhelming their teams. Our MouldSense package is designed specifically with Awaab’s Law in mind. It combines:
- MultiDOT sensors to measure temperature and humidity, supporting early detection and root-cause analysis.
- HomeHub to automatically log repairs, inspections, and resident communications with date and time stamps.
- Comprehensive data and reporting tools that validate pre- and post-retrofit works, giving providers a defensible evidence trail for regulators.
Together, these tools give housing providers a proactive, scalable way to manage damp and mould risks while building transparency and trust with residents.
Real Results from the Sector
Housing providers are already seeing the impact of this approach.
Chris Roberts, Sustainability Manager at Plus Dane Housing, explains:
“Although the Vericon system has only been live for a matter of months, we are already seeing positive results. With the ability to proactively monitor, manage, and evaluate humidity levels within our properties, we can prevent the build-up of damp and mould and all of the problems they bring. Vericon’s ongoing service and support has been first class.”
At Raven Housing Trust, Vericon’s technology is forming the backbone of a proof of concept designed to scale:
“The integration of the BCM, MultiDot, and Autofill technologies has empowered us to proactively monitor and manage damp and mould risks across our properties… This partnership not only supports the spirit of Awaab’s Law, but it also strengthens our commitment to delivering healthier, safer homes.”
Michael Ryan, Head of Property Services, Raven Housing Trust
And at Clarion Housing Group, proactive monitoring is already changing resident outcomes:
“The MultiDot sensors have been a pivotal tool for root cause analysis… We have been able to identify hotspots and proactively reach out to these residents to improve their quality of life before it can become a bigger problem. The monthly reporting from the Vericon team means we can confidently identify properties of higher risk and effectively manage these cases with more transparency, all the way through to completion.”
Ross Wiles ACMI fCMgr, National Lead LCDM, Clarion Housing Group
These are not isolated examples. They represent a wider shift in the sector — from reactive firefighting to proactive management — enabled by connected technology.
Why Act Now
With less than a month to go, the time for planning is running out. The penalties for non-compliance are serious, but the bigger risk is to residents’ health and wellbeing. Every delay, every missed inspection, and every undocumented repair creates exposure — for providers and for families.
The good news is that solutions exist today. Vericon’s MouldSense package is already in place across the UK, delivering measurable improvements in compliance, transparency, and resident trust. By acting now, housing providers can enter this new regulatory era with confidence rather than concern.
The Clock Is Ticking
Awaab’s Law is more than legislation. It is a call to the sector to ensure that tragedies like Awaab Ishak’s never happen again. Meeting its requirements is a legal duty, but also a moral one.
The countdown is on. Don’t wait until the deadlines hit — get compliant now. Speak to our team today to see how Vericon’s MouldSense package can help you meet Awaab’s Law requirements and protect your residents – vericonsystems.com/mouldsense/
A Smarter Way to Stay Compliant
With automated reporting, photographic evidence, and date/time-stamped audit logs, Vericon makes compliance simple. Whether it’s emergency lighting, mould risk, or Legionella management, our tools give you the data you need—when you need it.
📘 Download our free guide: BREATHE EASY: A Landlord’s Guide to Awaab’s Law
Ready to Go Beyond?
If you’re still relying solely on smoke and CO alarms, it’s time to rethink your strategy. Vericon’s ecosystem offers a smarter, safer, and more connected way to manage housing risks.
👉 Explore the full ecosystem and see how Vericon can help you go beyond smoke and CO.
Awaab’s Law: New Updates Every Social Landlord Needs to Know
Awaab’s Law is moving from headline news to operational reality, with the government releasing updated draft guidance and the 2025 regulations that finally clarify what’s expected of social landlords. If you’re responsible for damp, mould, or hazard management in social housing, these changes are more than just administrative—they represent a fundamental shift in what “best practice” looks like.
Visit our Awaab’s Law Page here.
At Vericon, we know compliance isn’t just about ticking boxes. It’s about protecting residents, reputations, and budgets. Here’s how the latest updates affect you—and how we can help.
How Vericon Supports Landlords at Every Step
Real-Time Damp & Mould Detection:
Our analytics do more than simply flag a problem: they quantify risk and identify causality, ensuring you meet statutory requirements and put an end to recurring cases.
Automated Tracking Deadlines:
From day one, when the clock starts ticking, we create a full date- and time-stamped audit log, along with any photographic evidence captured during surveys. This validates compliance and can be included in your resident correspondence to demonstrate you are actively managing their issues.
Clear Resident Communication:
Simplify and validate your resident communication by including a date- and time-stamped audit log and any photographs captured during the process. Where HomeHub is fitted, this communication and future updates can be accessed via the in-property 7-inch screen.
Guidance and Best Practice:
Our Awaab’s Law landing page and BREATHE EASY guide break down the rules and provide practical, actionable steps for your team.
The 2025 Rule Changes
And How Vericon Keeps You Compliant
Inspections Within 10 Working Days
The Rule:
Inspect any reported or detected hazard within 10 working days.
The Risk:
Tighter timescales increase the risk of missed or late inspections and regulatory breaches.
How Vericon Helps:
Let us take control from day one. Our real-time damp and mould risk management uses causality analytics and photographic evidence to pinpoint the cause of risk—often before a resident needs to complain. Automated workflows schedule and track inspections the moment an alert is raised, ensuring you never miss a regulatory deadline. After your investigation, you’ll have the data and evidence to provide a clear summary of findings to the resident.
**By October 2025, you’ll need systems that can triage risk, schedule and track every inspection, and securely store evidence and notes from every visit.**
Repairs Must Begin Within 5 Working Days
The Rule:
Repairs must start within 5 working days of confirming a health-related hazard.
The Risk:
Shorter timescales make contractor coordination and documentation business-critical.
How Vericon Helps:
Our platform logs all confirmed hazards and instantly notifies your maintenance teams. Progress—including photo evidence and install updates—is tracked on a central dashboard, providing real-time validation of work completed. No more “slipped through the cracks”—your teams have instant access to the data they need to keep repairs on track.
**By October 2025, you’ll need systems that track repairs, store photographic evidence, and maintain a full repair history—ready for audit at any time.**
Written Summary to Resident Within 3 Working Days
The Rule:
After any inspection, you must provide a written summary to the resident within 3 working days.
The Risk:
Communication failures are now compliance failures.
How Vericon Helps:
Vericon captures and organises all inspection findings, next steps, and timescales in clear, exportable formats—so you can create your written summary with ease. All inspection content and findings are shared with the housing provider via a Vericon report and available on your online dashboard. This information can be shared with residents, ensuring they’re kept updated and know how to stay safe.
**By October 2025, you’ll need to generate plain-language resident reports within 48 hours and log all resident communications.**
Emergency Hazards—Action Within 24 Hours
The Rule:
Emergencies require attendance and action within 24 hours.
The Risk:
There is no margin for error—delays create immediate risk for residents and your organisation.
How Vericon Helps:
Our 24/7 monitoring flags emergencies in real time. Escalation protocols alert your response teams instantly, with incident logs, quantified risk ratings, and timestamps ready for audit or legal defence. Crucially, our causality analytics identify the root cause—helping you prevent repeat issues.
Complex Works—Start Within 12 Weeks
The Rule:
Where works can’t begin within 5 days due to structural complexity or access, they must commence within 12 weeks.
The Risk:
Ambiguity around “complex works” puts the onus on robust documentation and transparent processes.
How Vericon Helps:
From the moment complex work is identified, real-time monitoring provides pre- and post-works data—validating progress and completion. Every case is fully logged, with all communications, actions, and scheduled works stored securely in one place. This information can be shared with residents, ensuring they’re kept updated and know how to stay safe.
**By October 2025, you’ll need to store full case records—including evidence, communications, and follow-up—securely for at least six years.**
What the Experts Are Saying
Recent analysis from Clyde & Co highlights the impact: for the first time, the law sets enforceable timeframes for resolving hazards in social housing, with penalties for non-compliance. Residents can now bring claims for breach of these legal duties, and landlords will need to prove not only that hazards were addressed, but that every step—from investigation to communication—was done on time and by the book.
Are You Ready for October 2025?
- The new law is clear: by October, every landlord must have systems that can:
- Triage risk at first contact
- Automatically track inspections
- Store photo evidence, inspection notes, and full repair history
- Generate plain-language resident reports within 48 hours
- Log education and follow-up for unresolved or recurring cases
- Store all records securely, accessible for a minimum of 6 years
Our technology is built for the future—giving you the tools, data, and evidence to not only comply, but to lead on safety and resident engagement.
Explore our Awaab’s Law landing page and download the BREATHE EASY guide to get ahead of the changes.
Ready to talk about a compliance solution tailored to your portfolio? Contact Vericon today.
Why Social Housing Needs a Transformative Overhaul
Why Social Housing Needs a Transformative Overhaul—and How Data-Driven Solutions Like MouldSense Can Help
Complaints about substandard living conditions in England’s social housing have soared by 474% in just five years (Housing Ombudsman Spotlight Report, 2025). The Housing Ombudsman is now calling for a transformative overhaul, urging the sector to put residents’ wellbeing first and embrace smarter, more proactive ways of working.
A Crisis Hidden in Plain Sight
Behind every number is a real story—a family living with damp, mould, or endless repair delays. In 2023, an estimated 1.5 million children in England lived in a non-decent home, nearly one in five of those in social housing. This is not just a housing problem; it’s a public health and social justice issue (Local Government Lawyer, 2025).
Despite record spending—£9bn on repairs and maintenance last year—the outcomes are not matching the investment. The Ombudsman highlighted £3.4 million paid in compensation for poor living conditions in the past year alone, with 72% of complaints identified as poor practice. The root causes range from patchwork fixes to poor record keeping and a lack of proactive intervention.
Why a Culture Shift and Predictive Maintenance Are Essential
The Ombudsman’s recommendations are clear: we need a cultural shift, not just more box-ticking. Landlords should move from reactive to predictive maintenance, treat residents as individuals rather than “stock”, and strengthen communication and accountability at every level.
This is where technology comes into its own—giving landlords the tools to anticipate problems, intervene promptly, and rebuild trust with residents.
MouldSense: Proactive Damp and Mould Protection
At Vericon Systems, we believe tackling damp and mould requires real-time insight and action. MouldSense is our dedicated solution designed specifically for social landlords. It provides continuous monitoring of key environmental conditions in the home, alerting you to issues before they escalate. This enables rapid, targeted interventions that protect resident health and avoid the cycle of repeat complaints.
With MouldSense, landlords can:
- Proactively identify properties at risk of damp and mould
- Act swiftly to resolve issues before they affect residents’ health
- Demonstrate compliance with new legislation such as Awaab’s Law
- Reduce unnecessary callouts and disruption
- Build a defensible, auditable record for every intervention
To support housing providers, we’ve created a comprehensive guide explaining your legal obligations around damp and mould—and how MouldSense helps you meet them. Download your copy here: Breathe Easy: Your Essential Guide to Awaab’s Law Compliance.
Leading the Change
The Ombudsman’s call for change is about more than fixing leaks—it’s about restoring dignity and safety to every home. MouldSense gives housing providers the evidence, insight, and confidence to move from reactive repairs to proactive, resident-focused management.
Let’s not wait for the next headline. If you’re ready to protect your residents and stay ahead of the law, we’re here to help.
Discover more about MouldSense and download your free guide to compliance today.
How 170,000 English Homes Are Getting Smarter
The government’s recent £1.8 billion Warm Homes Plan announcement marks a watershed moment for social housing in England. With 170,000 homes set to benefit from energy efficiency upgrades, housing providers face a critical question: how can they ensure these improvements deliver lasting impact?
At Vericon Systems, we’re already working with successful Wave 3 bid recipients to enhance their retrofit programmes through smart technology integration. Our approach doesn’t just meet Wave 3 objectives—it exceeds them, creating homes that are warmer, healthier, and genuinely future-proof.
Tackling Fuel Poverty Head-On
While traditional retrofits provide the foundation for energy efficiency, smart monitoring transforms how we identify and support vulnerable residents. Our Connect platform tracks energy usage in real-time, allowing housing providers to:
- Spot struggling households before crisis points
- Verify that retrofit works actually reduce energy bills
- Target support where it’s needed most
- Provide evidence-based intervention strategies
The Carbon Challenge
The path to Net Zero 2050 requires more than just better insulation. Our integrated approach combines multiple technologies to deliver measurable results:
- Smart thermostats and our innovative Boiler Control Module achieve up to 22% energy savings
- AutoFill technology reduces engineer callouts by 60%, cutting both costs and carbon emissions
- Real-time performance monitoring ensures retrofit measures maintain peak efficiency
Protecting Resident Welfare
With Awaab’s Law coming into force in October 2025, housing providers face new responsibilities around damp and mould. Our environmental monitoring systems offer a proactive solution, while HomeHub keeps residents engaged and informed about their newly upgraded homes.
Making Wave 3 Funding Work Harder
The £1.29 billion allocated through the Warm Homes: Social Housing Fund represents a once-in-a-generation opportunity. But success requires more than just installing new equipment—it demands a strategic approach to monitoring, maintenance, and resident engagement.
Our integrated solution helps housing providers:
- Monitor retrofit performance in real-time
- Identify additional energy-saving opportunities
- Maintain healthy living environments
- Keep residents informed and engaged
- Demonstrate tangible outcomes to stakeholders
Looking Beyond 2025
As the sector moves toward EPC C targets by 2030, today’s retrofit decisions will have long-lasting implications. Smart technology isn’t just an add-on—it’s essential infrastructure that ensures your Wave 3 investment delivers sustained benefits for years to come.
The government’s commitment to warmer, more efficient homes is clear. Now it’s time for housing providers to match this ambition with smart, future-proof implementation strategies.
Ready to Maximise Your Wave 3 Funding?
Let’s discuss how Vericon Systems can help you deliver a retrofit programme that doesn’t just meet current requirements but sets new standards for social housing. With the right technology partner, your Wave 3 funding can do more than just warm homes—it can transform them.
To learn more or to discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
Meeting the Housing Ombudsman’s Awaab’s Law Standards
The February 2025 Housing Ombudsman report has revealed widespread Awaab’s Law standards failures, particularly regarding damp and mould management. With Awaab’s Law implementation due in October 2025, housing providers must act now. Here’s how Vericon Systems’ smart technology directly addresses the Ombudsman’s key concerns.
Smart Solutions for Preventing Delayed Inspections
The Ombudsman identified properties left uninspected for years, resulting in severe health impacts. Our HomeHub system prevents these delays through:
- 24/7 environmental monitoring with 5-minute interval checks
- AI-powered early warning system
- Instant condition reporting
- Data-driven inspection scheduling
- Real-time compliance tracking
Eliminating Conflicting Inspection Results
Multiple cases in the Ombudsman’s report showed how conflicting inspection results led to confusion and inaction. The Vericon Surveyor Cube resolves this through:
- Automated standardised measurements
- Digital data collection
- Comprehensive historical tracking
- Centralised property condition monitoring
Ensuring Action Following Inspections
The Ombudsman highlighted numerous cases where recommended works were never completed. Our integrated platform bridges this gap by providing:
- Automated workflow management
- Digital tracking of recommendations
- Work verification systems
- Compliance monitoring
- Clear audit trails
Transforming Resident Communication
Poor communication emerged as a critical issue in the Ombudsman’s report. Our HomeHub interface revolutionises resident engagement through:
- Live condition monitoring
- Automated status updates
- Digital documentation
- Clear direct communication
Take Action Today
By implementing Vericon Systems’ integrated platform, housing providers can:
- Exceed compliance requirements
- Protect vulnerable residents
- Prevent damp and mould issues
- Maintain clear audit trails
- Ensure timely interventions
Don’t wait for the new Awaab’s Law standards to highlight the importance of proper property monitoring and maintenance. The solutions for comprehensive Awaab’s Law compliance are available today—let’s use them to prevent future tragedies and create better living conditions for all residents.
To learn more about Awaab’s Law or discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]