Prevention and proof in one connected workflow. Most organisations still tackle damp and mould with a patchwork of sensors, spreadsheets and site...
MouldSense: The Smart Solution for Damp & Mould Management
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MouldSense: The Smart Solution for Damp & Mould Management
Prevention and proof in one connected workflow.
Most organisations still tackle damp and mould with a patchwork of sensors, spreadsheets and site notes. It’s slow, inconsistent, and hard to evidence. MouldSense brings everything together—continuous environmental monitoring to spot risk early, guided actions to resolve issues quickly, and an audit-ready record that shows what happened, when, and why.
Why this matters now
- Risk is dynamic. Temperature and humidity can drift quickly, especially in older stock.
- Teams are stretched. Fragmented tools create duplicated effort and missed signals.
- Evidence is essential. Clear, time-stamped records reduce disputes, rework and repeat visits.
Bottom line: MouldSense turns signals into a repeatable, defensible process that asset, repairs and resident teams can follow together.
What MouldSense is
A connected workflow that unifies:
- Environmental monitoring (temperature, humidity) across homes
- Guided investigations with time-stamped notes and photographic evidence
- Works planning & validation against clear timelines
- Reporting & audit via Vericon Connect/Portal
- Resident communication through HomeHub
Result: earlier intervention, fewer callouts, and confident reporting.
How it works: the five-step loop
- Investigate
Live environmental data highlights properties drifting into risk so teams can prioritise interventions. - Summary
Create a clear case summary with evidence—conditions, likely causes, and recommended next steps. - Repairs
Plan and track works; validate completion with before/after data and photos. - Audit
Automatic timestamps and case histories provide an audit-ready record without extra admin. - Feedback
Close the loop with resident updates via HomeHub; continue monitoring to ensure improvements hold.
Outcome: a single source of truth across departments—no chasing spreadsheets.
What housing providers achieve with MouldSense
- See risk sooner. Trend and threshold alerts pinpoint properties moving into unsafe conditions.
- Act with clarity. Guided checklists, photos and notes keep cases moving.
- Prove improvement. Audit-ready logs show what changed, when—and that it stayed fixed.
- Reduce disruption. Fewer unplanned visits; faster, more targeted resolution for residents.
- Validate retrofit. Benchmark before works; confirm ventilation and heating performance after.
- Scale with confidence. Compatibility-first devices and a unified platform make portfolio roll-out straightforward.
Benefits for residents
- Healthier, safer homes through earlier intervention
- Faster, less disruptive repairs with clear expectations
- Transparency on what’s happening and why, via HomeHub updates
Where MouldSense fits in the Vericon ecosystem
- MouldSense integrates with a wider set of capabilities for whole-home insight:
- Heating & heat pumps: performance trends, under-pressure detection, efficiency insight
- Ventilation effectiveness: delivered with partners, validated before/after
- Emergency lighting: autonomous testing and audit-ready reporting
- Power monitoring & diagnostics: to spot inefficiencies and emerging faults
- Resident engagement: timely in-property guidance and messaging
One platform. Multiple signals. Prevention + proof.
Getting started (simple rollout plan)
- Prioritise high-risk homes using straightforward criteria (historic cases, condensation risk, resident reports).
- Deploy environmental monitoring and start the five-step loop.
- Validate improvements after works; share clear reports with internal and external stakeholders.
- Scale across your stock with standardised workflows and periodic performance reviews.
See MouldSense in action
- Download the MouldSense explainer (PDF) — a handy overview you can share with colleagues.
- Explore MouldSense on our website for features, examples and integrations.
- Book a demo with our team to map MouldSense to your current processes.
See MouldSense in action
- Download the MouldSense explainer (PDF) — a handy overview you can share with colleagues.
- Explore MouldSense on our website for features, examples and integrations.
- Book a demo with our team to map MouldSense to your current processes.
In short: MouldSense gives housing teams a single, reliable way to see risk sooner, act faster, and evidence improvement—turning damp and mould management from a scramble into a steady, defensible process.
Why Social Housing Needs a Transformative Overhaul
Why Social Housing Needs a Transformative Overhaul—and How Data-Driven Solutions Like MouldSense Can Help
Complaints about substandard living conditions in England’s social housing have soared by 474% in just five years (Housing Ombudsman Spotlight Report, 2025). The Housing Ombudsman is now calling for a transformative overhaul, urging the sector to put residents’ wellbeing first and embrace smarter, more proactive ways of working.
A Crisis Hidden in Plain Sight
Behind every number is a real story—a family living with damp, mould, or endless repair delays. In 2023, an estimated 1.5 million children in England lived in a non-decent home, nearly one in five of those in social housing. This is not just a housing problem; it’s a public health and social justice issue (Local Government Lawyer, 2025).
Despite record spending—£9bn on repairs and maintenance last year—the outcomes are not matching the investment. The Ombudsman highlighted £3.4 million paid in compensation for poor living conditions in the past year alone, with 72% of complaints identified as poor practice. The root causes range from patchwork fixes to poor record keeping and a lack of proactive intervention.
Why a Culture Shift and Predictive Maintenance Are Essential
The Ombudsman’s recommendations are clear: we need a cultural shift, not just more box-ticking. Landlords should move from reactive to predictive maintenance, treat residents as individuals rather than “stock”, and strengthen communication and accountability at every level.
This is where technology comes into its own—giving landlords the tools to anticipate problems, intervene promptly, and rebuild trust with residents.
MouldSense: Proactive Damp and Mould Protection
At Vericon Systems, we believe tackling damp and mould requires real-time insight and action. MouldSense is our dedicated solution designed specifically for social landlords. It provides continuous monitoring of key environmental conditions in the home, alerting you to issues before they escalate. This enables rapid, targeted interventions that protect resident health and avoid the cycle of repeat complaints.
With MouldSense, landlords can:
- Proactively identify properties at risk of damp and mould
- Act swiftly to resolve issues before they affect residents’ health
- Demonstrate compliance with new legislation such as Awaab’s Law
- Reduce unnecessary callouts and disruption
- Build a defensible, auditable record for every intervention
To support housing providers, we’ve created a comprehensive guide explaining your legal obligations around damp and mould—and how MouldSense helps you meet them. Download your copy here: Breathe Easy: Your Essential Guide to Awaab’s Law Compliance.
Leading the Change
The Ombudsman’s call for change is about more than fixing leaks—it’s about restoring dignity and safety to every home. MouldSense gives housing providers the evidence, insight, and confidence to move from reactive repairs to proactive, resident-focused management.
Let’s not wait for the next headline. If you’re ready to protect your residents and stay ahead of the law, we’re here to help.
Discover more about MouldSense and download your free guide to compliance today.
Meeting the Housing Ombudsman’s Awaab’s Law Standards
The February 2025 Housing Ombudsman report has revealed widespread Awaab’s Law standards failures, particularly regarding damp and mould management. With Awaab’s Law implementation due in October 2025, housing providers must act now. Here’s how Vericon Systems’ smart technology directly addresses the Ombudsman’s key concerns.
Smart Solutions for Preventing Delayed Inspections
The Ombudsman identified properties left uninspected for years, resulting in severe health impacts. Our HomeHub system prevents these delays through:
- 24/7 environmental monitoring with 5-minute interval checks
- AI-powered early warning system
- Instant condition reporting
- Data-driven inspection scheduling
- Real-time compliance tracking
Eliminating Conflicting Inspection Results
Multiple cases in the Ombudsman’s report showed how conflicting inspection results led to confusion and inaction. The Vericon Surveyor Cube resolves this through:
- Automated standardised measurements
- Digital data collection
- Comprehensive historical tracking
- Centralised property condition monitoring
Ensuring Action Following Inspections
The Ombudsman highlighted numerous cases where recommended works were never completed. Our integrated platform bridges this gap by providing:
- Automated workflow management
- Digital tracking of recommendations
- Work verification systems
- Compliance monitoring
- Clear audit trails
Transforming Resident Communication
Poor communication emerged as a critical issue in the Ombudsman’s report. Our HomeHub interface revolutionises resident engagement through:
- Live condition monitoring
- Automated status updates
- Digital documentation
- Clear direct communication
Take Action Today
By implementing Vericon Systems’ integrated platform, housing providers can:
- Exceed compliance requirements
- Protect vulnerable residents
- Prevent damp and mould issues
- Maintain clear audit trails
- Ensure timely interventions
Don’t wait for the new Awaab’s Law standards to highlight the importance of proper property monitoring and maintenance. The solutions for comprehensive Awaab’s Law compliance are available today—let’s use them to prevent future tragedies and create better living conditions for all residents.
To learn more about Awaab’s Law or discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
Addressing Critical Inspection Failings | Awaab’s Law
The countdown to Awaab’s Law implementation in October 2025 has begun, and recent findings from the Housing Ombudsman have revealed critical failings in social housing inspections. These findings come at a crucial time, as Awaab’s Law will soon require social landlords to investigate and fix damp and mould issues within strict timeframes.
The legislation, named after two-year-old Awaab Ishak who tragically died from exposure to mould in 2020, represents a watershed moment for social housing safety standards. However, the Ombudsman’s latest report highlights systemic inspection failures that must be addressed before Awaab’s Law takes effect.
Understanding Awaab’s Law Compliance Challenges
The report reveals distressing cases where inspection failures have directly impacted residents’ health. In one instance, a baby required an inhaler due to exposure to damp and mould after a landlord failed to conduct proper inspections. Another case saw children sleeping on the floor for two years because their bedroom had become uninhabitable.
Four Critical Inspection Failings Under Awaab’s Law
Incomplete or Missing Inspections
The Ombudsman identified that many properties either weren’t inspected at all or received inadequate assessments. Our HomeHub system addresses this fundamental requirement of Awaab’s Law by conducting environmental assessments every five minutes. This continuous monitoring ensures housing providers maintain constant oversight, identifying potential issues before they become hazardous.
Conflicting Inspection Results
With Awaab’s Law implementation approaching, conflicting inspection results present a significant compliance risk. Our Surveyor Cube eliminates this issue by providing consistent, accurate data that can’t be misinterpreted. This standardised approach ensures all stakeholders work from the same reliable dataset, crucial for Awaab’s Law compliance.
Disconnect Between Recommendations and Actions
Under Awaab’s Law, housing providers must act promptly on identified issues. Our integrated platform ensures recommendations are properly logged, tracked, and acted upon within the timeframes that Awaab’s Law will mandate. The system maintains a clear audit trail of all identified issues, recommended actions, and completed works.
Poor Communication with Residents
Awaab’s Law emphasises the importance of resident communication. Our HomeHub interface revolutionises this aspect by providing transparent, real-time data access. This aligns perfectly with Awaab’s Law requirements for clear, timely communication with residents about property conditions and remedial actions.
Preparing for Awaab’s Law Implementation
As the October 2025 deadline for Awaab’s Law approaches, the social housing sector must embrace solutions that address these systemic failures. The tragic case of Awaab Ishak demonstrates why traditional inspection methods are no longer sufficient to ensure resident safety and wellbeing.
Our integrated approach combines:
- Continuous environmental monitoring aligned with Awaab’s Law requirements
- Automated alerts for potential compliance issues
- Comprehensive data management for Awaab’s Law reporting
- Clear tracking of recommendations and completed works
- Transparent communication with residents – HomeHub
- Detailed audit trails for compliance documentation
Meeting Awaab’s Law Requirements Through Technology
Housing Ombudsman Richard Blakeway emphasises that under Awaab’s Law, “communication with residents must be open, specific and accurate.” Our solutions are specifically designed to meet these Awaab’s Law requirements, facilitating unprecedented transparency and accountability.
The seven-month countdown to Awaab’s Law implementation means housing providers must act now. By implementing comprehensive monitoring solutions, they can ensure compliance with Awaab’s Law while protecting residents’ health and wellbeing.
Future-Proofing Social Housing Under Awaab’s Law
The implementation of Awaab’s Law represents more than just new legislation—it’s an opportunity to transform how we approach social housing safety. Our technology provides the tools needed to not only comply with Awaab’s Law but to exceed its requirements, creating safer homes for everyone.
Don’t wait for Awaab’s Law to highlight the importance of proper property monitoring and maintenance. The solutions for comprehensive Awaab’s Law compliance are available today—let’s use them to prevent future tragedies and create better living conditions for all residents.
To learn more about Awaab’s Law or discuss how our secure IoT solutions can benefit your organisation, contact our team today on 01242 582 555 or email [email protected]
The Surveyor Cube: Instant Compliance Monitoring for Awaab’s Law
In the evolving landscape of social housing compliance, data has become the cornerstone of effective property management. As we approach the October 2025 deadline for Awaab’s Law implementation, the Surveyor Cube emerges as a pioneering solution that transforms how housing providers approach their compliance obligations.
The Surveyor Cube stands out with two game-changing capabilities: lightning-fast installation and immediate data delivery.
From Box to Active Monitoring in Minutes
Gone are the days of complex installation processes and technical specialists. The Surveyor Cube revolutionises property monitoring with true plug-and-play simplicity. Within minutes of unboxing, any member of your team can install the device and begin receiving valuable environmental data. No specialist tools, no technical expertise, and no disruption to your residents’ daily lives—just straightforward, immediate implementation.
Instant Data, Immediate Compliance
The moment your Surveyor Cube powers up, it begins delivering crucial environmental data. There’s no waiting period, no complex setup, and no delay in monitoring capabilities. This immediate activation means you’re instantly collecting the evidence needed for Awaab’s Law compliance, including:
- Real-time temperature and humidity readings
- Continuous environmental monitoring
- Instant alerts for concerning conditions
- Automated compliance documentation
Transforming Data into Actionable Intelligence
What truly sets the Surveyor Cube apart is its ability to transform complex environmental data into clear, actionable insights. The system’s advanced machine learning algorithms analyse patterns and trends across your property portfolio, enabling predictive maintenance strategies that can significantly reduce the risk of damp and mould development. This predictive capability allows housing providers to move beyond reactive maintenance to a more proactive approach, ensuring compliance with Awaab’s Law’s stringent requirements.
Comprehensive Compliance Documentation
In the context of Awaab’s Law, documentation is crucial. The Surveyor Cube and the Vericon platfrom automatically generates detailed compliance reports, maintaining a comprehensive record of environmental conditions, interventions, and outcomes. This automated documentation ensures housing providers can demonstrate their commitment to maintaining healthy living environments whilst meeting regulatory requirements.
Future-Proofed Technology
As regulatory requirements continue to evolve, the Surveyor Cube evolves with them. Regular over-the-air updates ensure the system remains at the forefront of compliance technology. These updates not only enhance existing capabilities but also introduce new features as requirements change, protecting your investment and ensuring long-term compliance.
Strategic Resource Management
The Surveyor Cube’s intelligent monitoring capabilities enable more efficient resource allocation. By identifying high-risk properties and predicting potential issues, housing providers can prioritise maintenance activities and allocate resources more effectively. This strategic approach not only improves compliance but also optimises operational efficiency and reduces costs.
The Surveyor Cube represents more than just a compliance solution—it’s a strategic investment in the future of property management. By combining sophisticated monitoring capabilities with unprecedented ease of use, it enables housing providers to exceed regulatory requirements whilst improving resident satisfaction and operational efficiency.
Ready to transform your approach to property monitoring and Awaab’s Law compliance?
Contact our team today on 01242 582 555 or email [email protected]
Together, we can make a significant impact in improving damp & mould management and ensuring a better future for social housing.